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Some regular questions from business owners.
HOW LONG WILL THIS TAKE?
If you have a current invoice to hand (and preferably a renewal letter - though not essential) it often takes only a few minutes to secure a lower gas or electric price.
I HAVEN'T SEEN MY RENEWAL LETTER, WILL I GET ANOTHER ONE?
Unfortunately only one letter gets sent, normally 3 to 4 months before the end of your contract. Our live calculators can give estimated price rises.
HOW WILL I KNOW WHAT MY NEW PRICES ARE?
Your new prices are quoted on your renewal letter. If you do not have the letter we are still able to tell you the approximate prices for a business of your size and location. We can then look to find a much lower price for you. SPEAK TO ONE OF OUR STAFF.
WE WANT TO STAY WITH OUR CURRENT SUPPLIER?
No problem, we can still offer a lower renewal price and you can stay with your current supplier.
WE WOULD LIKE TO SWITCH TO A NEW SUPPLIER. CAN YOU HELP?
Yes, some businesses switch for a better price and some just for a better service.
We can look at the market and switch you easily.
WE HAVE A PAYMENT ARRANGEMENT IN PLACE. CAN WE SWITCH?
No, sorry. You may only switch to a new supplier if you have no outstanding debt with the current one. You are however still entitled
to lower renewal prices. Ask for a renewal quote.
MY SUPPLIER SAYS WE HAVE ALREADY ROLLED ONTO HIGHER PRICES! CAN THEY DO THIS?
Yes they can. Unless they are informed during the renewal window of a wish to change your circumstances and a termination of contract then under OFGEM regulations they can keep you in contract for up to another 2 years! SPEAK TO US BEFORE THIS HAPPENS.
WHO WOULD OUR CONTRACT BE WITH?
The contract will still be between you and your suppliers, not with us.
We act as the middle-man to bring you lower prices only.
We may ask you to sign a leeter of authority which enable us to obtain industry
held data you may not have to hand. Such as current usage or contract end date. But this is not a binding contract.